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Ripple Effect of Bad Customer Service

Submitted by Meditec on Wed, 09/20/2017 - 17:07

You may assume that most customers will shrug off bad customer service and not take the time to do anything about it. That may be true in some instances, but you don’t need a ton of people bad mouthing your company before you have a PR nightmare on your hands, especially in the Internet age.

Some effects of bad customer service are silent, like a drop off in repeat business. It often manifests as a loss: loss of loyal customers, loss of positive reviews, loss of referrals.

Consider some of these ripple effects of bad customer service:

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