Retail Pharmacy Technician with Customer Service Representative (includes ExCPT)

Retail Pharmacy Technician with Customer Service Representative (includes ExCPT)

This comprehensive program will prepare students to enter the pharmacy field and take the Pharmacy Technician Certification Board’s (PTCB) exam.

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How to become a Certified Pharmacy Technician

National American University

What is a pharmacy technician?

A pharmacy technician works with a pharmacist to dispense medicines and fulfill prescriptions. He or she may also be tasked with other pharmacy duties such as preparing prescription medicines, mixing drugs, maintaining inventory and other routine work. Pharmacy technicians work in a variety of settings like hospitals, pharmacies and grocery stores.

What is this program all about?

The Certified Pharmacy Technician program at Meditec is a comprehensive program that prepares students to earn their pharmacy technician license.

How much does a pharmacy technician earn?

According to the Bureau of Labor and Statistics, pharmacy technicians earn a median salary of $29,320 annually. The job outlook is expected to grow until 2022.

How long is the program?

Program duration is 350 hours or 6 months. Because this program is done online, your completion time will depend on your pacing.

Are there any national board exams for pharmacy technicians?

Pharmacy technicians need to pass the national board exams to be able to get the title, Certified Pharmacy Technician (CPht). Different locations have varying country guidelines so be sure to check the requirements in your state.

How do I prepare for the national board exam?

The program is designed to help you pass the national board or licensing exams. It includes a one-of-a-kind online study tutorial which is aligned to ExCPT (Exam for Pharmacy Technicians).

Do you have financial assistance or scholarships available?

Meditec has several financial programs that cater to students who would like to seek scholarships, grants or payment plans. We also have the MyCAA program for military spouses who would like to apply for career training programs. Learn more about our financial assistance and scholarship programs here.

Why should I take this program at Meditec?

Meditec is largely an online career training school. Because of this, students are able to enroll in career training programs even if they have other responsibilities outside school. Our programs are authored and regularly updated by industry experts – and they are affordable, too! Upon completion, we make sure that our students are equipped with the necessary skills and are career-ready. Our 96% student satisfaction is a testament to our commitment to educating lifelong learners.

Program Description:

This comprehensive program will prepare students to enter the pharmacy field and take the Pharmacy Technician Certification Board’s (PTCB) exam. Course content includes pharmacy medical terminology, reading and interpreting prescriptions and defining generic and brand names drugs and much, much more! They will also learn how to use Microsoft Word, Excel, Outlook, and PowerPoint, using our Microsoft Certified Application Specialist (MCAS) approved courses.

Upon completion of the program, graduates can interpret the prescription or medication order and maintain patient profiles, as well as gather and respond to customer feedback and manage customer relationships.

Program also includes an optional clinical externship at a local healthcare provider! This program also includes the online study guide, practices exam, and CPhT exam voucher to sit for the NHA Certified Pharmacy Technician (CPhT) Exam.

Prospective students should contact the State Board of Pharmacy to obtain the requirements applicable in their state.

Additional fees may apply for a background check, drug test and other externship site testing requirements. Fees will be paid by the student at the time of placement in the optional externship.

Program Details:

Pharmacy Technician: 350 Hours

  • Duties and the Role of a Pharmacy Technician
  • Governance of Controlled Substances
  • Related Laws and Regulations
  • Classification of Drugs
  • Frequently Prescribed Medications
  • Characteristics of a Prescription
  • Preparing and Dispensing Prescriptions
  • Pharmaceutical Calculations
  • Aseptic Techniques, Unit Dose, and Repackaging
  • Pharmaceutical Calculations Revisited

Pharmacy Technician Online Certification Preparation:

This one-of-a-kind online study guide tutorial and online practice assessment engages and prepares students for their CPhT exam. Aligned to the Exam for the Certification of Pharmacy Technicians (ExCPT) blueprint. The program includes remediation and focused review that takes candidates back to areas that need attention. This online study guide tutorial engages and prepares students for their CPhT exam. Aligned to the Exam for the Certification of Pharmacy Technicians (ExCPT) blueprint. The program includes remediation and focused review that takes candidates back to areas that need attention.

Externship Details: 120 Hour Externship

Students must achieve an 85% grade or better on all course quizzes, module exams and final exam and complete a course throughout the e-learning program. Additionally, to be eligible for the clinical externship process students must pass a background check and a drug screen to be placed in a healthcare facility

Students who participate in a clinical must be able to submit the following if required by their site.

  1. Background check (Federal and/or state)
  2. Drug Screen
  3. Immunization record (or be able to obtain any immunizations required)
  4. 2 step TB test
  5. Flu Shot
  6. CPR certification

Pharmacy Technician Certification (CPhT) National Exam Details:

Technicians who pass the (ExCPT) Pharmacy Exam are granted the title of Certified Pharmacy Technician (CPhT).

To be eligible to earn an NHA Pharmacy Technician certification, a candidate must:

  • Possess a high school diploma or GED
  • Have successfully completed a training program or have a minimum of 12 months of pharmacy-related work experience within the last 36 months.
  • Be at least 18 years of age

*Note: Pharmacy Technician certification requirements vary by state. Please review state-specific pharmacy technician requisites by contacting your state board of pharmacy.

Candidates may be required to provide evidence of training or work experience. Each certification program may have additional practical requirements as adopted by the Board.

An applicant scheduled to graduate from an accredited high school or GED Program may receive a provisional certification under the policies listed below.

  • Must sit no more than 12 months prior to graduation
  • A provisional certification expires 12 months after test date if no High School Diploma/GED evidence submitted
  • Provisional certificates and wallet cards are clearly marked with “Provisional”
  • Provisional certificates cannot be renewed
  • Provisional certificates cannot be reinstated
  • Expiration date follows initial testing date and requires all the continuing education of a full certification

Customer Support Representative Course List and Descriptions:

Microsoft Excel 2010 – Level 1: 30 hours

In this course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. Students accomplish the learning objectives for each lesson through a series of hands-on tasks, for which they are given step-by-step instructions and desired result checkpoints. The tasks provide ample opportunity for students to practice, apply, and develop the skills covered in the course.

Microsoft Outlook 2010 – Level 1: 25 Hours

This course will provide an overview and introduction to Microsoft Excel 2010. You will learn basic concepts and techniques for working with Microsoft Excel’s most commonly used features and functions. This course provides many opportunities to practice these techniques.

Microsoft Word 2010 – Level 1: 30 Hours

This course will provide an overview and introduction to Microsoft Word 2010 and its use within the Windows environment. You will learn basic concepts and techniques for working with Microsoft Word’s most commonly used features and functions. There will be opportunities to explore and practice these techniques throughout the course.

Office Procedures Level 1: 30 Hours

This course teaches introductory office procedures and practices to the novice office worker. It consists of six Lessons and a Final Exam. Each Lesson is divided into Sections with related Tasks. There are questions at the end of each Lesson designed to reinforce the concepts the student has learned in the Lesson.

Business Verbal Communications: 25 Hours

The Business Verbal Communication course is designed to introduce students to the primary aspects of successful verbal communication in a business context. Students have ample opportunity to apply the concepts learned by completing tasks and exercises in the course.

Customer Service: 25 Hours

The Customer Service course will teach students the fundamentals of customer service and help them to develop core competencies for providing excellent customer service. Students are given ample opportunity to practice, apply and develop their customer service skills through the completion of hands-on tasks.

Career Information:

A pharmacy technician career is a good fit for those interested in detail-oriented tasks, memory games, helping others, and decoding handwriting. According to the Bureau of Labor Statistics, there were 334,400 pharmacy technicians in 2010 and 108,300 new positions will be added by 2020. Pharmacy technicians are employed in organizations, such as

  • Pharmacies
  • Retail (grocery and drug store) pharmacies
  • Hospitals

Healthcare employers look for people to assist licensed pharmacists dispense prescription medication. People skills are a valued asset, since assisting customers with nonprescription questions and dealing with insurance claims are often a part of the job. Since the population continues to be active longer, it is no surprise this career is anticipated to grow faster than average.

This is a self-paced program supported by an experienced mentor. Our mentors are subject experts with several years of experience in their respective fields and have the necessary educational training and credentials required to work as an expert. In case of any queries or questions regarding course content, course material, certifications, industry questions or on the progress of the student’s training and advancement, you can contact us on the information mentioned below.

Contact Information:
Meditec Student Support: 866-451-3854
CTP Student Support: [email protected]

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Enrollment Summary

Retail Pharmacy Technician with Customer Service Representative (includes ExCPT)

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