Certified Mediator and Arbitrator

Certified Mediator and Arbitrator

Offered by Texas A&M - Kingsville

Arbitrators and mediators help resolve conflicts outside of the court system by facilitating negotiation and dialogue between disputing parties.

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Certified Mediator and Arbitrator

Arbitrators and mediators help resolve conflicts outside of the court system by facilitating negotiation and dialogue between disputing parties.

So whether you are looking to improve your conflict resolution skills and abilities in the workplace, at home, or in private practice, the Certified Mediator and Arbitrator program is for you. This three course program will provide you with a comprehensive knowledge and skill set and end with a Certification Exam based on your studies.

In this program, you will learn how to effectively help others negotiate and collaborate through difficult disputes. This program provides Mediators Without Borders ® training on the InAccord Conflict Analysis model for both mediation and arbitration practice, in addition to practice opportunities where you can apply your new skills in simulated role plays. As part of the arbitration training, you will learn how to facilitate a hearing, weigh evidence and testimony, and render an award.




Yes – Mediators Without Borders Professional Certification Exam

Learning Objectives:

In this program, you will learn: How to effectively help others negotiate and collaborate through the most difficult disputes using the InAccord® Conflict Analysis model for mediation. The Mediators Without Borders Certified Mediator and Arbitrator program will prepare you for a meaningful career in variety of different settings. Such as:

  • State and Local Government
  • Finance and Insurance
  • Private Practice

Competency Checklist: During the course of this program you will learn to do the following:

  • Articulate the use of the InAccord® Conflict Analysis model for use in mediation and arbitration
  • Examine the three phases and four stages of the inAccord® model used in mediation and arbitration
  • Explore the pre-interview and post-interview phases of the InAccord® mediation and arbitration model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation and arbitration cases
  • Apply inAccord® surveys to simulated mediation and arbitration cases, and analyze the results
  • Examine and apply the InAccord® model to the most common workplace dispute

Program Outline:

  • Mediation Certificate
    • Justice and Alternative Dispute Resolution
    • Overview of InAccord® Conflict Analysis Model
    • Phases and Stages of the InAccord® Conflict Analysis Model
    • The Touchstone Skills Part I
    • The Touchstone Skills Part II
    • Crafting the Memorandum of Agreement
    • Special Issues in Mediation
    • Legal Processes and Ethics
  • Applied Practice
    • InAccord® Conflict Analysis in Practice
    • Touchstone Skills in Practice
    • InAccord® Demo Practice
    • Facilitating InAccord® Phase Two, Stage 1 Interventions
    • Facilitating the InAccord® Caucus
    • InAccord® Phase Two, Stages 2 & 3 Interventions
    • InAccord® Phase Two, Stage 4 Interventions
    • Ethical Dilemmas and Mitigation
  • Arbitration
    • Arbitration, Justice, and Ethics
    • InAccord® Conflict Analysis model for Arbitration & Phase One
    • The Preliminary Conference
    • Directing the Hearing: Part I
    • Directing the Hearing: Part II
    • Closing the Hearing
    • Rendering the Award
    • International Arbitration

Program Course List:

Paralegal – Module 6: Grammar, Spelling, Word Usage, Punctuation, and Capitalization for the Paralegal (1.83 Hours)

English is the primary spoken language in 104 countries and most countries use English in business practices. There are several kinds of English such as British, Canadian and American English. Appropriate usage of English grammar is an integral part of any Law professional’s job. Having a solid English and grammar foundation will enhance communication skills both in written and spoken forms.

In the module we will undertake an overview of English and grammar in an effort to refresh your memory regarding proper usage. We will reiterate grammar rules and touching on some of the common errors made regarding grammar usage,

Upon successful completion of this module you will be able to:

  1. Identify, define and properly use the eight parts of speech
  2. Follow general spelling rules
  3. Recognize & properly use contractions
  4. Define and recognize the most frequently used homonyms, synonyms and antonyms
  5. Recognize and properly utilize abbreviations

Paralegal – Module 19: Interviews (0.48 Hours)

One of the most important skills in the field of arbitrator & mediator is interviewing skills where the interviewer must keep in mind the central goal that is to generate a flow of accurate information and reach a mutually agreed-upon decision.

To help you achieve this goal we at 360Training take you through Preparing for the interview, the interview, Concluding the interview and Deposition. At the conclusion of the module you will be able to Demonstrate how to adequately prepare for client or Witness interviews, explain how to conduct interview of clients and witnesses, illustrate active listening and describe the paralegal’s part in depositions.

Arbitration and Mediation (02 Hours)

In our modern litigious society, the value of arbitration and mediation in the business sector cannot be understated. This course examines the main objectives behind both methods of litigation, how they differ, how they work, and how final decisions are reached.

Program Classroom Link: http://careertraining.ed2go.com/360training.
Program Classroom Link: https://lms.360training.com/lms/login.do


The following textbooks will be provided with the program:

  • In Justice, InAccord®
  • Touchstone Skills for Authentic Communication
  • Basic Skills for the New Arbitrator
  • InAccord® Conflict Analysis for Arbitrators

*Please note: some materials are in digital format.


This program is for you if you’re seeking an entry-level technician position in the wind energy industry. There are no prerequisites for this program however students need to possess proficiency in English Language (Reading and Writing) as all of our programs are administered in English. This enables students to communicate effectively throughout the program.


This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows Vista and later operating systems and IE 8 and later browsers. With a PC, Microsoft Word 2003 or higher is also required. On a Mac, the program is compatible with Mac OS X 10.6 (with Java 6) and later operating systems, Firefox, Chrome, and Safari 5.1.9 or later browsers. Microsoft Word 2011 or higher is also required on Mac.

We highly recommend that you use Internet Explorer in place of other web browsers.

Adobe Flash Player and Adobe Acrobat Reader are required for this program.
Click here to download the Acrobat Reader.
Click here to download the Flash Player.

Windows Media Player and Skype are also required for this program. Free downloads are available online.

You need to have a microphone installed on your computer to participate in the role play practices. If you do not have a microphone installed, you are required to purchase a headset with a built-in microphone prior to enrolling.


2015 Median Pay Number of Jobs, 2014 Job Outlook, 2014-24 Employment Change, 2014-24
$58,020 per year
$27.89 per hour
8,400 9% (Faster than average) 800
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This is a self-paced program supported by an experienced mentor. Our mentors are subject experts with several years of experience in their respective fields and have the necessary educational training and credentials required to work as an expert. In case of any queries or questions regarding course content, course material, certifications, industry questions or on the progress of the student’s training and advancement, you can contact us on the information mentioned below.

Contact Information:
Meditec Student Support: 866-451-3854
CTP Student Support: [email protected]

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Certified Mediator and Arbitrator

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