General Policies

1. Courses Offered:
Medical: Transcription, Billing, Coding, Office Assistant, Office Manager
Legal: Transcription, Paralegal/Legal Assistant, and Pharmacy Technician (Pharmacy Technician is only available in select states)
Combination courses are also offered, such as Medical Coding with Medical Billing, Medical Transcription with Legal Transcription and Medical Office Manager with Paralegal.

2. Costs:
Charges are assessed as follows: Registration fees, tuition, on-line access and/or setup fees, books, software, hardware, shipping and handling, and final examinations and certificates. Course enrollment extensions, where applicable, shall be charged separately and in addition to these other charges. For a description of the course, detailed syllabus, costs and other information, click on the individual course link from the website menus.

3. Start and End Dates/Time Allowance:

The start date is the day the enrollment agreement is signed or the online purchase order is received by Meditec. In the latter case, an enrollment agreement will still be provided to the student, which must be signed and returned within 3 business days of purchase. The end date is 12 months from the date of the enrollment, unless otherwise written in the enrollment agreement.

i. For purchases paid in full at the time of enrollment, access is granted to the online course materials within 24 hours (1 business day) of receipt of the signed enrollment agreement and/or receipt of the online purchase order. All supplemental course materials, such as equipment, CDs, printed books or other materials, which may also include electronic subscriptions, will be shipped to or made available to the student within 10 business days, but supplemental materials will not be shipped before the 3 business day right of rescission has expired. Extensions, if or where applicable, may be granted for on-line course access in accordance with the Extension policy (iv), which costs/charges shall be in addition to the original course enrollment.

ii. For purchases made by installment loan or payment plan, access is granted to the online course materials within 24 hours (1 business day) of receipt of the initial down payment and receipt of the signed enrollment agreement and applicable loan or payment plan document. All supplemental course materials, such as equipment, CDs, printed books or other materials, which may also include electronic subscriptions, will be shipped to or made available to the student within 10 business days, but supplemental materials will not be shipped before the 3-business day right of rescission has expired. Extensions, if or where applicable, may be granted for on-line course access in accordance with the Extension policy (iv), which costs/charges shall be in addition to the original course enrollment and in addition to any outstanding balance or monthly payments. Course extensions may not be bundled into or added to a loan or installment plan and must be paid in full at the time the extension is granted. Access to the online course materials may be suspended if the installment loan or payment plan becomes delinquent by more than 45 days and no additional time shall be added to the end of the enrollment as a result of such delinquency. The repayment terms of the installment loan or payment plan shall remain in full force, regardless of whether or not the student shall be successful in completing the course.

iii. Amount of installments or monthly payments: The amount of the monthly installment/payment is determined by the net purchase total, less the down payment, divided by the number of months for which a loan is granted, plus $25 per month as a service fee. Installment plans have a minimum down payment requirement which may vary depending upon the course/options purchased and that down payment must be received in full before the enrollment will be started. Installment plans have a minimum 30 day deferral on the first installment. All installments are processed on the first day of every month, beginning on the first day of the second full month after enrollment. All installments must be paid by credit or debit card only; no other forms of payment are accepted. Meditec’s installment payment plan program is not a revolving charge account and the student may not add services or products to an existing payment plan or otherwise extend the repayment terms. The student may otherwise choose to repay the installment plan (early) before the original due date without penalty and will be able to avoid service charges for each month that the obligation is repaid early.

iv. Extensions: Course extensions may be granted on courses that may take longer than 3 months to complete and/or when the standard 12 month enrollment contract expires. This policy shall also apply to enrollment contracts longer than 12 months. Extensions are provided in quarterly blocks (3 months each) and a student may order as many as 4 blocks, or a total of 12 months of additional time to complete their course. If purchased separately, each consecutive extension block must be purchased within 10 business days of the last one expiring, in order for the student to maintain an active enrollment status. The cost of an enrollment extension shall be as posted on the website order form at the time the extension is requested, which cost is subject to change without notice, but shall never be less than $200.00 per extension block. To qualify for an enrollment extension, the student must not be delinquent on a payment plan where applicable* and the first extension block must be ordered within 6 calendar months (grace period) of the expiration date of the original enrollment contract.

It is understood that once the original enrollment contract has expired and during the grace period, the student will lose access to the online course materials and shall not be provided with technical or course/instructor support until such time as an extension has been put in place. Exceptions to this 6 month grace period shall be requested in writing and shall be granted at the sole discretion of the school. Without exception, no extension shall be granted where the first extension block has not been purchased within one year of the original enrollment expiration date. No student shall be permitted to take his/her final exam or to otherwise obtain a certificate of completion on the course, when the original enrollment contract is in an expired status. Therefore, an extension must be purchased; the enrollment status must be active, in order for a student to complete the course and become certified after the original expiration date of his/her enrollment contract.

*Enrollment extensions must be paid in full at the time of purchase and may not be added to an existing payment plan.

NOTE: Please do not order more extension blocks at one time than you feel you need, as unused time within an extension block will not be credited or refunded.

4. Completion Requirement:
The student must follow all course and instructor directions with respect to course module completion and testing. The instructor will perform a final review of all testing results and will have full discretion with respect to pass/fail. At the conclusion of a course, a final examination process is required to determine overall competency in order to obtain a certificate of completion. The examination process may consist of multiple parts and the overall grade shall be determined by an aggregate average of any/all parts for each course/element. The final grade shall be based on a minimum passing percentage. Letter grades will not be given. The minimum passing percentage may vary by course, but in no case shall the minimum passing percentage be lower than 80%*. A certificate of completion will be awarded when the final examination score achieves the base minimum score established for that given course. Additional recognitions may be bestowed upon the student for scores exceeding 90% of the requirement, such as a letter of recognition or acceptance to an internship where applicable, etc.

*NOTE: Where applicable, a student who wishes to participate in an internship program, must achieve a minimum score of 90% or higher on their final exam in order to qualify.

5. Cancellation Policy:

A. Standard Enrollments: An enrollment may be canceled without any penalty or obligation within three (3) business days of the enrollment date. In the event of a phone or shopping cart order, the three (3) business day rescission period begins when the paid order is delivered to Meditec, such as at the time the phone order is placed, or when the online shopping cart order is delivered to the enrollment staff by email. Otherwise, this period begins when the official enrollment agreement is emailed to the student, even if the student has not yet received or signed/returned the official enrollment agreement. Office “Notice of Cancellation” is only applicable when delivered in writing by mail, email, fax, or when delivered in person/by hand and wherein such written notice must be dated and signed as a “Cancellation Request.” Notice of Cancellation received by regular U.S. Mail or special delivery service, such as UPS, FedX, etc., is considered effective based on the date of theUS Postal service postmark or by the service delivery systems recorded date of receipt of the item to be delivered. In the case of delivery by email or fax, the official cancellation date shall be determined by the date (time-stamp) as received by the host mail server or fax machine. After the three (3) business day right of rescission has expired, no refunds will be issued.

* SPECIAL NOTES CONCERNING Private Bank loans, Credit Union loans, local Churches/Charity funding programs or other private grant programs or personal gifts. See Enrollment Restrictions and Cancellation policies as noted in Financial Aid & Payment Plans section, paragraph 3 below.

B. Financed Courses: If the student obtains his/her own loan from a traditional bank or other private lending institution, and once that lender has approved the loan and issued funds to the school, no cancellation will be granted, nor refunds issued. The student shall remain obligated to repay their third party obligations, regardless of whether or not they complete the course.

i. For personal payment plans financed or carried directly by the school, once the three (3) business day right of rescission has expired on the enrollment agreement, no cancellation or termination will be granted, nor any refunds issued. The student shall remain obligated to repay the loan, regardless of whether or not they complete the course.

ii. For state or federally sponsored grants or other government subsidized loan or funding programs, the borrower and the school shall be bound by the terms of that program and should the terms that program supersede the three (3) business day right of rescission of the enrollment agreement, the school may be obligated to suspend the enrollment and/or to return funds to the program. In no such case shall refunds be issued directly to the student for any monies paid directly by the program, nor shall there be any obligation on the part of the school to allow the student to continue in the course. Should the program provide notice of cancellation or termination and/or demand for refund, the student shall be required to return all course materials within 10 business days of such notice, and the school shall terminate any online course access or other access to related subscription materials within 24 hours (1 business day) of receipt of such notice. The student shall otherwise remain obligated to abide by the terms and conditions of the sponsored program at all times, and under no circumstances shall the school be obligated to terminate or refund monies based on whether or not the student shall have completed the course.

C. Failure to Complete the Course: No cancellations or refunds will be granted for a failure to complete or failure to obtain a passing score. The student is solely responsible for completing all course work and the necessary testing required to obtain a certificate, within the time-frame of the enrollment term, to include any extensions purchased. Once the enrollment term and/or all extension options have expired, the student who fails to complete the course shall have no other recourse except to re-enroll and start over.

D. Credit Card Disputes: Additional fees may be assessed for capricious use of dispute options to avoid payment or other provisions of written policies or notes.

E. Additional costs and fees may be associated with corporate actions required to collect delinquent accounts, which may include postage/delivery charges, service charges, interest, late fees, court cost and/or other legal fees where applicable.

6. Warranty/Guarantee: See: Warranty & Guarantee Policy Disclaimer

7. Failure to Pass or Certify or to Meet Qualifications for Internship Placement:
As with any course of study, the school cannot and is not responsible for individual learning, comprehension, and/or for the student’s ability to apply the skills or knowledge provided. Failure to pass an examination related to or within the specialty field based on such knowledge or to successfully apply the skills, knowledge or understanding for any purpose, shall not be considered reasonable cause for a refund, credit, time limit extension, or for any other purpose. Where applicable, an internship program will generally require an exceptional testing result, above that minimum required to obtain a certificate. Meditec does not guarantee placement into an internship program unless the student achieves a minimum score of 90% for all course work and the student is not permitted to retake exams in an effort to increase their scores. Once the course minimum passing score is achieved in testing, no further testing will be permitted.

8. Compliance:

A. Registration with state: Meditec and Meditec.com’s online training programs and printed home study materials are registered under the Utah Postsecondary Proprietary School Act (Title 13, Chapter 34, Utah Code). Registration under the Utah Postsecondary School Act does not mean that the State of Utah supervises, recommends, nor accredits an institution. It is the individual’s responsibility to determine whether credits, degrees or certificate granted by any institution will transfer to another. This may be done by calling the prospective school. Meditec’s programs have not been accredited by a regional or national accrediting agency recognized by the United States Department of Education.

B. Bond: Under the Proprietary School Act, a surety bond is provided by the company to the Division of Consumer Protection.

9. Graduation Data:
Employment rates for graduates is tracked to the best of Meditec’s ability but is reliant on information from the graduates themselves who are employed. Specific information related to internships is precise.

This policy is effective as of August 1, 2011, and is subject to change without notice. The terms of this disclosure are included and incorporated by reference, into the enrollment agreement.

10. Miscellaneous

1. If you have been granted special permission to pay with a certified bank draft or personal check, the check must clear both the issuing and receiving bank (typically 14-21 business days) prior to delivery of the course materials. Temporary access may be granted to the on-online course materials during the clearance timeframe, but such access will be withdrawn and enrollment activities will be terminated by the school, if the funds have not cleared both banks within 21 business days.

2. The Postsecondary Proprietary School Act Rule 152-34-4 notes that students enrolling in any post secondary school must have a high school diploma, or a GED certificate, and/or must be over the 18. By signing an enrollment agreement with Meditec, you are acknowledging that you are in compliance all age and educational requirements as may have been established by your state of residence or other applicable laws governing such enrollment.

3. Transferability of a program enrollment shall only be permitted at the sole discretion of Meditec.com. Such transfer must include all original materials and/or equipment in reasonable working condition and the transferee shall be required to sign a new enrollment agreement, and will be required to pay additional fees, as determined by Meditec.com at the time of the transfer, and also at our sole discretion. Once the transfer has been approved, the original enrollee shall have no further rights or interests.

Meditec respects your privacy. We are committed to protecting your privacy and committed to developing technology that gives you the most powerful and secure online experience. Billing and personal information is encrypted whenever transmitted or received online. Personal information is accessible only to staff, agents, or contractors of Meditec. To protect the security of information supplied, all employees and businesses are provided user names and passwords to access their information.

This privacy statement applies to all Meditec-owned web sites and domains. This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity.

What we collect

During the registration process, the types of personal information you provide to us may include, name, address, phone, fax, email address, social security number, license number, date of birth, username and password, billing information, transaction, and credit card information.

When you browse our web site, you do so anonymously. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our web site you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our web site. Like many other commercial web sites, the Meditec web site may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Use of Cookies” below for more information.

How we use it
We use your personal information for the following purposes:

• To make the site easier for you to use by not making you enter your personal information more than once.
• To deliver services that you request or purchase.
• To help you effectively complete your educational requirements.
• To help us create and publish content most relevant to you.
• To alert you of product upgrades, special offers, updated information and other new services provided from Meditec.
• To provide feedback in an online survey.
• To participate in promotional offers.
• To request assistance or fill out support requests.

Who we share it with

We never sell or rent your personal information. Meditec may disclose your personal information if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Meditec, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

When you register, Meditec will not share your information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. We use personal information to reply to inquires, handle complaints, provide operational notices, keep records up to date to notify you via periodic e-mails of technical service issues, specials, or other related product/service information. Your information may be shared with agents or contractors of Meditec for the purpose of performing service for Meditec.

Internet Commerce

The online registration at Meditec is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Meditec is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide you credit card information online, you may contact a customer service representative over the telephone. Simply call 1-877-335-4072.

Security of your Personal Information

Meditec strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

We use SSL encryption when collecting or transferring sensitive data such as credit card and personal information. Credit card numbers are only used for processing payment and are not used for other purposes. Our efforts to protect credit card fraud help protect your financial data security. As part of real-time payment processing, Meditec subscribes to a fraud management service. This service gives both you and Meditec an extra level of protection to guard against credit card fraud.

Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by logging into your account. You can:

• View and edit personal information you have already given us.
• Register and resume courses, curriculum and obtain product updates.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as password and username, before granting access to your data.

Use of Cookies

Our web sites are not setup to track, collect or distribute personal information. Our site does generate certain kinds of non-identifying site usage data, such as number of hits and visits to our sites. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

Meditec Web sites use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Meditec services or Web sites you visit.

Problems or complaints with Meditec Privacy Policy

We value your comments and opinions. If you have a questions, comments or a complaint about compliance with this privacy policy, please contact us at support@meditec.com.

1. STANDARD COURSE ENROLLMENT/TUITION FEES: See General Policies – Section 5

2. SUPPLEMENTAL MATERIALS: Books, Equipment, Software, Subscriptions, etc.:

Shipping and Handling fees are based upon the weight, order processing requirements and method of shipment of books, supplies, or equipment, and shall be prepaid by the customer as part of the original purchase. For payment plans, the cost of shipping and handling shall be part of the minimum down payment requirement.

Under no circumstances will refund or credit be issued for any opened or used course materials. Used or outdated materials will not be pro-rated in value. Where applicable, any materials that have been received by the student at the time a refund is requested, must be returned to Meditec postage paid, and must be inspected before a credit or refund can be issued. In general, products must be in new/unwrapped/unused condition in order to qualify for a credit/refund.

Certain supplemental materials, such as subscription services, third party software, computer hardware devices, etc., must be ordered from external vendors and paid for up front by the school at the time of delivery. Meditec shall not be responsible to refund money or issue credits for any supplemental product that were included as an add-on or optional item from a third party vendor, unless the vendor agrees to accept return of the product in question and Meditec is able to obtain a refund from the vendor.

NOTE: WHERE PRIVATE BANK/CREDIT UNION, CHARITY/PHILANTHROPIC or other NON-STATE or FEDERALLY SUBSIDIZED FUNDING IS USED: See “Financial Aid & Payment Plans” section 3 above. In all private funding situations, the student shall be solely responsible to the private entity or institution for meeting all repayment or other performance requirements of the funding agreement as may be applicable. Meditec shall not be a direct party to such agreements and once the private entity or institution has issued funds on behalf of the student, the enrollment cannot be canceled or terminated.

This policy is effective as of August 8, 2011, and is subject to change without notice. The terms of this disclosure are included and incorporated by reference, into the enrollment agreement.

GENERAL STATEMENTS REGARDING INTELLECTUAL PRODUCTS:

As with all intellectual products, be it a novel, a Hollywood film, a newspaper editorial, or a degree program at a local university, the perceived value, satisfaction, level of competency, or enjoyment derived by the consumer, is both varied and personal, and is never guaranteed nor warranted by the author and/or publisher.

As with all educational endeavors, the level of knowledge, competency, or skill derived from any course of study, is based solely upon the individual’s existing level of education and experience as well as their ability to read, interpret, comprehend, and to then adequately employ the new skills and knowledge acquired from the course. All students are not equal in their abilities, and therefore the resulting level of competency, knowledge, or skill derived from a given course of study, is not equal, nor is it guaranteed. Also See General Policies – Section 7.

Failure to Pass or Certify: As with any course of intellectual study, the student is responsible for all learning, comprehension, and application of the knowledge. Failure to pass the final exam and/or to achieve the necessary score required for certification shall not be grounds for redress under warranty.

There are no other warranties or guarantees, express or implied, except as written herein. No verbal agreements or other statements shall supplant or otherwise supersede this disclaimer.

WARRANTEE/GUARANTEE DISCLAIMER:

Meditec does not warrant or guarantee any of the information in the course material, on-line (electronic) or hard copy materials, including, but not limited to, warranties of fitness for particular purpose or merchantability, nor are any such representations implied with respect to the material set forth, and the author and publisher take no responsibility with respect to such material. The author and publisher shall not be liable for any special, consequential or exemplary damages resulting in whole or in part, from the readers’ use of, or reliance upon, the material contained in the courseware, nor has it performed any independent analysis with any of the information contained herein. It does not assume and expressly disclaims any obligation to obtain and include information other than that provided.

LIMITED WARRANTY:

Meditec provides a limited warranty of merchantability with regard to the audio CD-ROMs (physical media) that may be included with a course: Such materials will be free from general manufacturing defects, and will be replaced at Meditec’s discretion should they fail to function for the original purchaser, who shall be the registered student to whom the course materials were originally shipped. Meditec’s training courses are non-transferrable, and therefore, this warranty is non-transferrable.

SPECIFIC EXCLUSIONS:

Meditec does not warrant any third party hardware or software products sold with, or made part of the course by inclusion or add-on option. These third party products include, but are not limited to, Express Scribe Transcription Software, Infinity USB Foot Pedal controller, AlphaII Coding Software System, KB Benchmark subscription service or various other “free or shareware” software programs that may be provided with or referenced within the course materials or by hypertext link through the website. Warranties or Guarantees, if any, for such third party products, shall be in accordance with the manufacturer’s own policies. Registration, licensing, support and/or other remedies for any updates, redress of defects, or other complaints, shall be handled by and between the consumer and the manufacturer of said products.

ERRORS:

All of the training material provided with Meditec courses has been reviewed for completeness and accuracy. However, neither the author nor the publishers accept any responsibility or liability with regard to errors, omissions, misuse or misinterpretation of the content. With respect to any third party product that has been incorporated with the Meditec content, all efforts will be made to bring such errors to the attention of the original author/publisher, but Meditec shall not be responsible for such errors. Meditec will, to the best of its ability, correct all errors in its own content which are brought to our attention. We appreciate the student’s efforts to submit errata. Due to production schedules and other issues, Meditec cannot guarantee a particular timeframe or due date for the correction of errors and some errors may not be corrected in the current version of the product, e.g., such errors may not be corrected until a newer version of the course material is published.

DIRECT EMAIL vs. FORM-BASED EMAIL PROBLEMS:


If you are having problems using one of our online communications forms, please refer to our main Technical Support Form, and/or try using your own email program to send a message directly to “techsupport@meditec.com”. Please make sure to describe the exact error you are receiving, and to provide us with the exact URL of the non-functioning form.

If you are having problems sending email directly to us –> which means, you are using your own email program to send a message to a specific address on our network, and that message is being rejected or returned to you, please read the following details and then refer to our Email Support Form to send your message.


Are you receiving one of the following message when sending email directly to Meditec.com:

1)“550 We don’t accept mail from spammers”?

If so, then the Internet Service Provider Network you are using, has been identified as one which either promotes, encourages, or profits by the sending of unsolicited (Spam/Junk) Email, or by their inaction or poor security controls, allow users on your network and/or users from other networks, to deliver unsolicited (Spam/Junk) Email either directly from their servers, or by allowing such Email to be relayed via their servers.

In 2007, Meditec was forced to expend far more resources than should be required trying to maintain an unrestrictive mail system for our customers, while also trying to address the ever-increasing problems related to Spam/Junk email arriving on our servers. We confess that we were fighting a losing battle! Both our internal users, as well as our public website visitors and our valued customers, were all inconvenienced, either directly or indirectly, by the ever-increasing volume and proliferation of Spam/Junk email. Therefore, as of January 1, 2008, we have implemented a much more stringent policy regarding all unsolicited email, including the implementation of much more aggressive content filtering and IP blocking on our mail servers.


2)“Undeliverable… User Uknown… No such user…, etc.

If so, then the email address you have used, is not valid, or contains invalid characters, misspellings, etc. As noted below, we do not maintain a general delivery mailbox. When sending email directly to Meditec, you must send it to a valid user account. NOTE: For security reasons, we do not publish a list of our valid accounts on our website. If you are unsure of the user’s email address, please refer to the “Help & Support” menu, and use the appropriate FORM-BASED communications methods. Our staff will insure that your FORM-BASED inquiry is routed to the appropriate person.


Our Policy Regarding Unsolicited (Spam/Junk) Email:

• We will use every reasonable means to block the receipt of all unsolicited email from our network.
• We will use every reasonable means to protect our email servers from being used for the purposes of relaying or sending unsolicited email by entities outside of our network.
• We will use every reasonable means to protect the email addresses of our customers.
  [See Also: Our Privacy Statement]
• We will never send unsolicited email to our customers, and will use every reasonable means to investigate any instances of relayed or bounced email designed to appear as if it originated from our network.
• We will not provide a “general delivery” mailbox on our network: All email sent to our network, must be addressed to a valid user account on our network, or must otherwise be sent through one of our HTML-based online forms.
• All email identified as Spam by our SpamAssassin filters, or directly by receipt in one of our valid user accounts, will be summarily deleted without further review on a regular basis.
• We will provide and maintain a web-based (HTML) technical support form, as well as other form-based communications methods, for any user who wishes to notify our network administrator of any problems they may have sending email directly to our network, or where such users may be unable to send email directly, due to IP blocking that has already been implemented due to Unsolicited/Spam/Junk email having been previously received via their ISP/Network. [See: Email Delivery Problem Report Form].
• We will make every reasonable effort to adjust our filters and IP blocks to allow legitimate email communications to be received, as long as such adjustments do not otherwise compromise our ability to block unsolicited email from the originating network. E.g., we will not guarantee that legitimate users with accounts on known “spamming” networks will be able to send email to our network.
• Unfortunately, there will be circumstances where legitimate users will not be able to send email directly to Meditec (will have to use form-based alternatives), due to the fact that they have accounts on networks known to engage in, or which otherwise allow the proliferation of unsolicited email from their network.

If you have attempted to send email directly to Meditec and had your email returned to you with the error message “550 We don’t accept mail from spammers” …


Please let us know by completing our Email Delivery Problem Report Form. This form will allow you to identify yourself and your network information, so that we can research the issue. We ask that in the comments section of this form, you copy and paste the header information from the email message that was RETURNED to you, so that we can evaluate the sending and receiving server details.

If our investigation shows that your ISP/Network is a known and persistent source of unsolicited email, we will notify you of this fact and urge you to contact your ISP and let their customer service and technical support departments know why your email is being blocked, and encourage them to undertake immediate steps to remedy the problem.


If your ISP is unwilling (or claims to be unable) to address this problem, we would suggest that you seek an alternative service provider — one with a more ethical and responsible policy regarding unsolicited email.


We sincerely apologize to any legitimate user or customer who has been inconvenienced by our unsolicited (spam/junk) email policies, but we are fully committed to improving our network performance, reducing our mail server overhead, protecting the security and integrity of our network devices, and reducing the overall costs associated with fighting the world-wide scourge of unsolicited email.


If the network operators who profit by, condone, or by their inaction, refuse to seriously address the proliferation of spam/junk email, then we will simply block ALL email traffic from their networks, with the hope that their legitimate customers will bring sufficient economic pressure to bear upon them, to force them to act responsibly.

By many estimates, as much as 86.2% of all the email delivered over the Internet in 2006, was unsolicited SPAM/JUNK mail. That is an astonishing number, and would still be significant at even 1/10th of that amount. In terms of the impact this has on everyone, it translates into a tremendous waste (and expense) in resources that costs Internet Service Providers and Businesses billions of dollars each year. Some estimates indicate that the cost to businesses will exceed 200 billion dollars by 2008. By any estimate, the ever-increasing proliferation of unsolicited SPAM/JUNK email is an epidemic of global proportions. The problem is so overwhelming and pervasive, that if SPAM was an incurable disease, 99.99% of all the Internet users around the world, would be dead by now!

Our goal is to reduce the amount of spam/junk email received on our network, and to do so aggressively, by rejecting the delivery of all email from known and identified “spamming networks.” It is our sincere hope that you will join us in our efforts to combat the world-wide epidemic of spam/junk email, by demanding of your internet service providers, that they take immediate and proactive steps to stop this proliferation, and if they refuse to do so, that you will switch your internet service provider account to a company that is committed to stopping the global proliferation of unsolicited spam and junk email.


Thank You.
Meditec Management