General Policies

Purpose

The sole purpose of Meditec school policies is to maintain the standards of student performance necessary to be employed at a competitive level following graduation and to maintain the integrity and reputation of the school. The policies are not intended to eliminate any student unless they are unwilling or unable to perform at the required levels. The contents of these policies are subject to change without notice.

Privacy Policy

Meditec respects the privacy of our students. We are committed to protecting their privacy and committed to developing technology that gives students the most powerful and secure online experience. Billing and personal information are encrypted whenever transmitted or received online. Personal information is accessible only to staff, agents, or contractors of Meditec. To protect the supplied information, usernames and passwords are provided to access it.

This privacy statement applies to all web sites and domains owned or operated by Meditec. This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with a student’s name or personal identity.

What We Collect

During the registration process, the personal information students provide to us may include, name, address, phone, fax, email address, social security number, license number, date of birth, username and password, billing information, transaction, and credit card information.

When students browse our web site, they do so anonymously. We do log the IP address to give us an idea of which part of our web site you visit and how long you spend there. We do not link an IP address to any personal information unless the user has logged in to our web site. Like many other commercial web sites, our websites may use a standard technology called a “cookie” to collect information about how the student uses the site.

How We Use It

A student’s information may be used for the following purposes:

  • To make the site easier for students’ use, so personal information is not entered more than once.
  • To deliver services that are requested or purchased.
  • To help effectively complete the educational requirements.
  • To help us create and publish content most relevant to each student.
  • To alert students of product upgrades, special offers, updated information and other new services provided.
  • To provide feedback in an online survey.
  • To participate in promotional offers.
  • To request assistance or fill out support requests.

Who We Share It With

Personal information is never sold or rented to 3rd parties and will only be disclosed if required by law (for example, a subpoena), regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of the school, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where student communications suggests possible harm to others.

Upon registration, a student’s information will not be shared with third parties without written permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Personal information may be used to reply to inquires, handle complaints, provide operational notices, keep records up to date, to notify students via periodic e-mails of technical service issues, specials, or other related product/ service information. Personal information may be shared with agents or contractors of the school for the purpose of performing service for Meditec.

Security of Personal Information

Online registration is designed to give students options concerning the privacy of their credit card information, name, address, e-mail and any other information provided. Industry standard security measures are made available through online browsers called SSL encryption. Meditec also subscribes to the use of a fraud management service to further secure student data. At any time, students may contact the school to provide credit card information over the phone rather than online.

Student information is protected from loss, misuse, unauthorized access or disclosure, alteration or destruction by the use of password-controlled servers with limited access within the school.

Students will have access to their personal information to ensure it is correct and current, as well as to register and access courses. Access will be given by using a username and password for any site with personal information. School agents will not have access to view passwords created and maintained by students. In the event that a password is lost, agents will reset a password upon a student’s request after identity verification has been completed.

Use of Cookies

Our websites are not setup to track, collect or distribute personal information. Our site does generate certain kinds of nonidentifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

Our websites use “cookies” to help personalize a student’s online experience. A cookie is a text file that is placed on a hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to a student, and can only be read by a web server in the domain that issued the cookie. Students have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but can be modified to decline cookies if that is preferred. Students who choose to decline cookies may not fully experience the interactive features of our websites.

At meditec.com, we are dedicated to protecting your privacy. The information collected about you is used to process orders and to create a more personalized shopping experience. What information is collected? How do we use the information we collect? When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill your order and to contact you of your order status—for example through a confirmation notice. We also collect e-mail addresses at various locations within the site, including when you order from the site so that we can send you any necessary e-mail messages related to your order. We monitor customer traffic patterns and site usage to help us develop the design and layout of our online store and the products and services we offer. We do not share credit card information with third parties except for the purpose of processing payments for products you’ve ordered and as required by law.

How do we keep your customer information safe? When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. If at any time you would like us to delete any of your personal information on file, just e-mail support@360training.com, our customer service.

As you browse meditec.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with meditec.com. This technology allows them to develop our advertising so that it directly relates to offers that may be of interest to you. We do not allow AdRoll to collect personal information such as your name, email address, postal address or telephone number, nor are they allowed to use data that they collect for us for any other purpose. If however, you’d prefer not to receive relevant banner advertisements, you can visit this page to opt at any time, out of AdRoll and their partners’ targeted advertising.

We are devoted to protecting your privacy. We do not sell, trade, or rent your personal information to others. By using this website you consent to the collection and use of the information you provide to meditec.com and its affiliates.

Costs and Accepted Payment

Charges are variable per program and as listed for each program are assessed as follows:

  • Registration fees
  • Tuition
  • On-line program access and/or setup fees
  • Program examinations and activities
  • Certificate(s)
  • Textbooks, software, hardware, shipping and handling, and certification exam voucher(s), where applicable

Accepted Payment Types and General Terms

  • All transactions will be in US Dollars.
  • Online shopping cart purchases must be made by debit or credit card.
  • All installment/payment plan purchases, both down payment and monthly installments, must be made by check, debit or credit card.
  • For businesses or other third party entities making a purchase for an employee or beneficiary, a corporate business check will only be accepted when the purchase is paid in full upon receipt of invoice.

Installment/Payment Plans

Installment payment plans may be available only to legal residents of the U.S. Eligibility extends to legal residents of the U.S. territories and active U.S. military personnel stationed overseas. International sales must be paid in full by debit or credit card.

Financial Assistance

For students with limited finances, the school will make every reasonable effort to identify a state or federal program that may provide financial aid or assistance. The school does not guarantee that it will participate in all state and federal programs, or that a student will qualify to receive such aid or assistance. Meditec students are not currently eligible for Title IV funding.

Delinquent and Disputed Payments

Payment in full or an agreed upon method of payment such as an installment payment plan contract must be completed prior to program access being provided to a student. Program access may be suspended in the event of payment delinquency by more than 30 days.

Additional costs and fees may be associated with corporate actions required to collect delinquent accounts, which may include postage/delivery charges, service charges, interest, late fees, court cost and/or other legal fees where applicable.

Additional fees may be assessed for capricious use of dispute options as a means to avoid payment or violate the terms or other provisions of the enrollment agreement, payment plan agreement, or other official written policies of the school. In addition, program access may be suspended after receipt of a dispute notification pending its resolution.

Program Duration

Students will be expected to submit their signed Enrollment Agreement within 72 hours of receipt. Failure to do so will cause students to lose access to their program until such time as the signed Enrollment Agreement is received.

Start Date

A student’s program will officially start the date that both the signed Enrollment Agreement is received and access to the program is provided to the student.

End Date

The student’s enrollment term will be determined by the scheduled duration as listed in the program description and calculated from the student’s official start date.

Shipment and Replacement of Printed Materials

Some programs may include printed materials such as textbooks or software. If such materials are included with a program, they will be shipped to a student 72 hours from the date of start date (minus Saturdays, Sundays, and legal holidays). Materials may be shipped via UPS, FedEx or the U.S. Postal Service and will be sent Ground service or a comparable method. Delivery is generally estimated at 10-14 business days after enrollment but may be delayed by weather or other emergent conditions beyond the school’s control. Students who are being shipped to an APO/FPO or P.O. Box address may experience a delay in delivery times.

Students whose shipment orders are incomplete, lost or damaged during transit must notify the school within 3 months of enrollment in order to receive a replacement free of charge. After the 3 month period has elapsed, students must make arrangements to obtain the required texts at their cost and through alternate retailers. Items that cannot be purchased through alternate retailers may be purchased directly from the school. Fees must be paid for up front and in full and may not be added to an existing payment plan.

Attendence and Extensions

Students are not required to attend their program on specific dates or times. Program attendance and completion may happen at any time during the enrollment term. It is understood that once the original enrollment period has expired, the student will lose access to the online program materials and shall not be provided with technical or instructor support nor receive their awarded credentials until such time as an extension has been put in place.

Students whose enrollment period is between 0 – 9 months from their enrollment date may request an extension free of charge in 3 month blocks as needed provided that the total enrollment period does not exceed 12 months, subject to the conditions below. Extending the enrollment period beyond 12 months is subject to the fees below.

Students whose enrollment period is between 10 – 21 months from their enrollment date may purchase an extension in 3 month blocks as needed provided that the total enrollment period does not exceed 24 months, subject to the conditions below. The cost of an enrollment extension shall be as posted on the School’s website, which price shall be applicable at the time the extension is requested. The cost of an extension is subject to change without notice, but shall never be less than $200.00 per 3 month extension block.

After 24 months from a student’s enrollment date, they shall not be eligible for an extension. If a student has not successfully completed their program(s) after 24 months, the enrollment will terminate permanently, and the student shall have no other recourse but to re-enroll and repurchase the program as a new student.

Extension Conditions

  • To qualify for an enrollment extension, students must not be delinquent on a payment plan offered through the school, where applicable.
  • To qualify for an enrollment extension, those students whose programs were purchased using government funds, such as WIA or MyCAA, may be required to receive special permission from those agencies prior to qualifying for an extension.
  • Where applicable extensions must be paid in full at the time of purchase and may not be added to an existing payment plan.
  • Unused time within an extension block will not be credited or refunded. Students must request 3 month blocks individually to ensure that they receive only the additional time needed to complete their course(s).

Completion Requirements for Certificate of Completion

The student must follow all course and instructor directions for course module completion and testing. The instructor will perform a final review of all testing results and have full discretion with respect to a pass or fail determination. At the conclusion of a course, a final examination process is administered. The final exam will establish the overall competency required to obtain a Certificate of Completion. The examination process may consist of multiple parts and the overall grade shall be determined by an aggregate average of any and all sections of each course and/ or element. The final grade shall be based on a minimum passing percentage. Letter grades will not be given.

The minimum passing percentage may vary by course, but in no case shall the minimum passing percentage be lower than 70%. A certificate of completion will be awarded when the final examination score is equal to or above the base minimum score established for the given course.

Cancellation and Refund Policies

A full refund will be made to any student who cancels the enrollment agreement within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment agreement is signed. Refund requests must be submitted to:

Student Services Department ctp.support@360training.com
13801 Burnet Road, Suite 100, Austin, TX 78727-1281

If applicable, student must return any shipped materials to the address above in new condition at their own expense prior to the refund being processed. The cost of items not returned or returned in used condition shall be deducted from the refund amount. If a 3rd party submits payment for a student’s program, including state or federal funds and a refund is issued, refunded monies may not be returned to the student directly.

Students will not be eligible for a refund after the 3 business days has expired.

Refund Policy for Students Called to Active Military Service

If a student who is enrolled in a program at the Meditec withdraws from the school as a result of the student being called to active duty in a military service of the United States or the Texas National Guard, the student may elect one of the following options for each program in which the student is enrolled if tuition and fees are collected in advance of the withdrawal:

  • A pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
  • A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
  • The assignment of an appropriate final grade or credit for the courses in the program,but only if the instructor or instructors of the program determine that the student has:
    • Satisfactorily completed at least 90 percent of the required coursework for the program; and
    • Demonstrated sufficient mastery of the program material to receive credit for completing the program

The refund policy for students called to active military service does not apply to their spouses or dependants. Documentation of the recall to active service will be required prior to the issue of refund when applicable.

Refund Policy for Veterans

In the event the veteran or other eligible person fails to enter the program, withdraws, or is terminated prior to completion of the approved program length for VA students, the amount charged to the student for tuition, fees, and other charges for the completed portion of the program shall not exceed $100 plus the pro rata portion of the total charges. The completed portion will be calculated as the number of courses completed prior to withdrawal. Refunds shall be totally consummated no later than forty-five (45) days after termination.

Conduct Policy

Students are required to follow school policies while attending Meditec. It is the student’s responsibility to conduct him or herself in a proper and respectable manner while enrolled in school.

The following forms of misconduct, but not limited to, are subject to disciplinary action in the form of immediate termination from the school:

  • Each student is expected to do his/ her own work. Presenting work done by others, using dishonest means in taking tests, or aiding in cheating is forbidden and could result in a student receiving a “Zero” or other disciplinary action.
  • Altering, forging, misusing, or destroying school documents, records or identification.
  • Violating the intellectual property rights of the school as relates to our online and printed content. This includes, but is not limited to, sharing our content (whether by loan or sale) with anyone who is not a student or staff member of the school.
  • Abusing or threatening abuse to any other student or school representative, whether in person, by phone, e-mail, or electronic bulletin boards. This includes hazing and sexual misconduct.
  • Attempting to commit or committing an unlawful act involving members of the school’s community (this can also be a violation of state or federal laws).
  • Violating any local, State, or Federal laws
  • Providing false information to the school with the intent to deceive.
  • Any other action which clearly is in violation of school policy and which adversely affects the educational mission of the school may be cause for disciplinary action.

Readmittance following a disciplinary action is at the discretion of the school and relative to the nature and severity of the conduct violation. Students should immediately report any violations of conduct policy to the Manager of Student Services.

All verbal and written warnings are limited to ONE before a more severe form of disciplinary action is implemented. Any student who receives a written or verbal warning for any conduct code violation will only receive ONE, after which any further violations will result in suspension or immediate termination, depending on the severity of the offense.

All disciplinary actions resulting in a suspension are limited to ONE before a more severe form of disciplinary action is implemented. Any student who receives a suspension for any conduct code violation will only receive ONE, after which any further violations will result in immediate termination without a refund.

Any student who has been terminated for any conduct code violation will have their access to all Meditec systems disabled immediately.

Program Warranty and Errors Disclaimer

As with all intellectual products, the perceived value, satisfaction, level of competency, or enjoyment derived by the consumer, is both varied and personal and is never guaranteed nor warranted by the author and/or publisher. As with all educational endeavors, the level of knowledge, competency, or skill derived from any course of study, is based solely upon the individual’s existing level of education and experience, as well as their ability to read, interpret, and comprehend and then to employ the new skills and knowledge acquired from the program adequately. All students are not equal in their abilities, and, therefore, the resulting level of competency, knowledge, or skill derived from a given course of study, is not equal, nor is it guaranteed.

Failure to Pass or Certify

As with any course of intellectual study, the student is responsible for all learning, comprehension, and application of the knowledge. Failure to pass the final exam and/or to achieve the necessary score required for certification shall not be grounds for redress under warranty. There are no other warranties or guarantees, express or implied, except as written herein. No verbal agreements or other statements shall supplant or otherwise supersede this disclaimer.

Students are not provided with a warranty or guarantee for any of the information in the course material, on-line (electronic) or hard copy materials, including, but not limited to, warranties of fitness for a particular purpose or merchantability, nor are any such representations implied with respect to the material set forth, and the author and publisher take no responsibility with respect to such material. The author and publisher shall not be liable for any special, consequential or exemplary damages resulting in whole or in part, from the readers’ use of, or reliance upon, the material contained in the courseware, nor has it performed any independent analysis with any of the information contained herein. It does not assume and expressly disclaims any obligation to obtain and include information other than that provided.

Errors

All of the training materials provided with the program have been reviewed for completeness and accuracy. However, neither the author nor the publishers accept any responsibility or liability with regard to errors, omissions, misuse or misinterpretation of the content. With respect to any third party product that has been incorporated with the purchase program, all efforts will be made to bring such errors to the attention of the original author/publisher, but the school shall not be responsible for such errors. Any and all errors brought to the attention of the program instructor or Manager of Student Services will to the best of their ability be corrected within content provided by the school. Due to production and program release schedules a timeframe or due date for corrections cannot be guaranteed. Some corrections may not be made until a future version of the course material is published.

Qualifications for Internship Placement

As with any course of study, the school cannot and is not responsible for individual learning, comprehension, and/or for the student’s ability to apply the skills or knowledge provided. Failure to pass an examination related to or within the specialty field based on such knowledge or to apply the skills, knowledge, or understanding successfully for any purpose, shall not be considered reasonable cause for a refund, credit, time limit extension, or for any other purpose. Where applicable, an internship program may be included with the program enrollment and will generally require an exceptional testing result above the minimum required to obtain a certificate. The school does not guarantee placement into an internship program. Once the course minimum passing score is achieved in testing, no further testing will be permitted in order to increase the testing score in order to achieve the necessary qualification for internship placement.

Program Transfers

Students may transfer from one program to another if the following conditions can be met:

  • Students who purchased the program with state and/or federal funds must receive permission from their sponsor prior to requesting the transfer.
  • The original enrollment must not be expired and must have been paid in full. Students who have purchased the program through a payment plan must have paid it in full before requesting to transfer. A student whose program has expired must follow the extension policy on ensuring their program is active before requesting to transfer.
  • Each original course must not have been completed; any completed courses must be purchased by the student at the prorated retail price at the time of transfer. Students will not be charged for completing any courses included with the new program.
  • The student must purchase any shipped materials not used in their new program as returns will not be accepted. Students will not receive a second copy of duplicated materials.
  • The student must pay a transfer fee of $150.
  • The student must pay any remaining balance when transferring to a higher priced program. (The cost of the new program will be the retail cost at the time of transfer)
  • All fees must be paid up front in full or deducted from any applicable credit before the transfer will be completed. (Fees may not be added to a payment plan)
  • The cost of the new program may not be less than half of the original program retail cost.
  • Students will be required to execute a new enrollment agreement and would start the new program with a full enrollment term.

Students must submit their request to transfer in writing to the Student Support Department.

Student Transfers

It is the general policy of this school that enrollments are nontransferable. In exceptional circumstances, at the school’s discretion, a student may be permitted to transfer a program enrollment to another student, if the following conditions can be met:

  • Students who purchased the program with state and/or federal funds must receive permission from their sponsor prior to requesting the transfer.
  • The original enrollment must not be expired and must have been paid in full.
  • Each original course must not have been completed; any completed courses must be purchased by the new student at the prorated retail price at the time of transfer.
  • The original student must be able to transfer all necessary hardware, software, or other applicable course materials to the new student in as near-new condition as possible and the new student must agree to accept those materials as new.
  • New student must agree to pay to replace any materials that are deemed to be in an unusable or unacceptable condition.
  • New student must pay the transfer fee of $150.
  • The new student will be required to execute a new enrollment agreement and would start the program with a full enrollment term.

The original student will not be refunded for their enrollment unless the new student agrees to submit a replacement payment, in which case the original student shall be refunded once payment is received from the new student. Students must submit their request to transfer in writing to the Student Support Department.

Replacement Certificate

Students may request a replacement Certificate of Completion by contacting the Student Support Department. Each replacement certificate may be purchased for a fee of $25 and will be processed weekly and sent via UPS, FedEx or the U.S. Postal Service.

Students requesting a replacement certificate due to a name change must provide supporting documentation such as a marriage license, divorce decree or court-ordered name change before the certificate will be issued.

Recommended Prerequisites

For any of these programs, you should have a high school diploma or GED and be 18 years of age. Since a portion of each program is taken online, you should be familiar with computers and have access to a computer with an Internet connection (if you don’t have one at home your local public library will often provide this at no cost to you).

Graduation Data

Employment rates for graduates are tracked to the best of Meditec’s ability but are reliant on information from the graduates themselves. Specific information related to internships is precise.

Notice Concerning Non-Transferability of Coursework

These courses are non-credit bearing and non-transferable to other institutions. School neither implies nor guarantees that credits completed at the school will be accepted by other institutions. Credits earned at another educational institution may not be accepted by Meditec. You should obtain confirmation that Meditec will accept any credits you have earned at another educational institution before you execute an enrollment contract or agreement.

Access Without Student Consent

The school may release student information without written consent of the students to:

  • Other schools and Meditec officials who have legitimate educational interest
  • Other schools where students have applied for admission
  • Authorized representatives of the Department of Education or the Comptroller General of the United States
  • Veterans Administration
  • State and local authorities, where required
  • Accrediting agencies
  • Appropriate persons or agencies in connection with student applications for or receipt of financial aid
  • Courts, in compliance with a court order or subpoena, provided that a reasonable attempt is made to notify the student prior to compliance
  • Appropriate persons or agencies in the event of a health or safety emergency, where such release without consent is necessary under the circumstances
  • Organizations conducting studies to develop, validate, and administer predicative tests, to administer student aid programs, or to improve instruction.
  • In all other cases, the school shall obtain the written consent of the students prior to releasing such information to any organization.

Non Discrimination

Applicants will not be denied admission on the basis of race, color, national origin, sex, disability, orientation, age or veteran status, religion or any other protected status.

Disabled Applicants

The school does not discriminate on the basis of disability in admissions, or access to, or treatment, in its programs or activities. However, due to factors concerning a student’s ability to complete course work, comply with safety standards, and be employable after graduation, all disabled persons should consult the Director of Admissions or the Manager of Student Services prior to enrollment.

Technical Support and Requirements

Students will be provided with technical support access to resolve issues directly related to the program content owned and developed by the school. The technical support staff will not provide direct configuration assistance for a student’s computer and will expect that all students have access to a computer that has been configured to meet the minimum requirements listed below. Software installation and technical support will not be provided. Students must contact the manufacturer of any software provided or used with a program for assistance with installing, updating, upgrading, or maintaining the software. Technical support will not be provided for any supplemental materials not directly required for the program regardless of their inclusion with materials provided with registration. As part of the technical support process, students may be asked to allow a school representative to have remote access to their computer so they may interact directly with the student’s system. If they wish, students may decline such action but will be required to locate 3rd party technical assistance to resolve technical issues if the school’s agent cannot resolve the issue by alternate methods.

Meditec’s courseware system supports the Microsoft IE Browser version 7.0 or higher and the Mozilla Firefox Browser version 3.5 or higher. It does not support any other web browsers.

A Windows PC platform is recommended, but an Apple Mac or Unix/Linux based platform can be used with one of the approved browsers. NOTE: The courseware system does not support the use of Smart Phones or Tablet Computers.

Students will need a current version of Adobe Acrobat Reader installed on their computer. Students can download it from Adobe Software for free (get.adobe.com/reader).